Where are you based?

We are located in San Francisco, CA

Where does your information come from?

We get our information from various websites like National Geographic, well respected blogs, and directly from businesses that work with our products/materials. We triple check all our information across varies sources to make sure they are accurate. And we always try to stay unbiased.

Are your products ethically sourced?

Yes. We only partner with reputable brands whose goals are inline with ours. Most are small to medium sized businesses based in the United States. Many are B Certified.

I haven't received my order. What now?

Oh no! Contact us with your order number at orders@simplyspruce.com and we'll try to sort it out for you.

Do you ship internationally?

Unfortunately not at the moment.

When will my shipment arrive?

About 3-7 business days from when the order was placed.

How do I track my order?

A tracking link will be provided via email once the order leaves the facility.

What type of packaging is used?

All products we stock are packaged with sustainable material. They are either compostable or recyclable. For shipping we use post consumer recycled cardboard boxes from USPS or Ecoenclose. We also offer the option to use a Second Life boxes at checkout.

Can I return an item?

If for any reason you are not satisfied with a product purchased from Simply Spruce, we accept returns within 15 days from the date of purchase so as long the product is new and unopened. Find out more about our Return Policy.

What if a product arrives broken or damaged?

Please contact us at orders@simplyspruce.com with your order number and images of the damaged product as soon as possible.

What is your cancellation policy?

To ensure our customers receive their products on time, orders are processed as soon as they are received. We are unable to modify the order once it is placed.

Do you offer price adjustments?

Within 14 days, please email orders@simplyspruce.com with your order number requesting a price adjustment.

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Can't find the answer to your question? Why not ask us directly? We will reply within 48hrs.

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